INFO

When will my order ship?

Our current turn around time is 1-2 weeks, this means your order will ship within 1-2 weeks of being placed. Need it sooner? Contact us and we’ll see what we can work out.

How long does shipping take?

All items are shipped through the US Postal Service as First-Class Mail. This usually takes 2-5 days, unless shipping outside the United States, or during peak times (holidays).

Do you offer refunds or exchanges?

Yes! We offer refunds and exchanges on all full price merchandise. The refund must be placed within 7 days of receiving them, and the shoes must be unworn. After inspection, a refund will be issued, less the shipping costs plus a $10 restocking fee. Keep in mind, all of our shoes are made to order. This means when we get your order, we make it in the specific size, color, and style you’ve asked for. They are specifically for you.

Do you have sales?

Yes! Follow us on Instagram @quaillaneco so you don’t miss out!

What size should I get?

For all shoes, measure from back of the heel to tallest toe. For Modern Saddle, Minimalist, Bow and Moccasin styles (anything with an elastic ankle) we recommend adding 1/4” for current fit, and 1/2” for room to grow. With T Strap and Mary Jane styles (shoes with snap closures) we don’t recommend adding any more than 1/4” if you want them to fit right now.

Want to make it easier? Download our printable size guide HERE.

Are your sizes standard U.S. shoe sizes?

No, we offer more in between sizes than standard to accommodate those tiny feet!

Are products handmade?

Absolutely! Each item you order is hand traced, hand cut and hand sewn. They are truly a labor of love.